IST specific research topics
Evolution of Action Lines concerning Tourism
KA1: Systems and Services for the Citizen
Area: Transport and Tourism
 
 
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IST Systems for Intelligent Transport Infrastructure 


Monitorable Objectives: 
Development and validation of new information and communication technologies to improve efficiency and 
safety, and reduce environmental impact. This work will include enhancement of surveillance, positioning, 
communication/reporting and guidance systems, both satellite and ground-based. Traffic management for 
individual and collective modes will be supported through the development of advanced infrastructure, 
equipment and services, such as video sensors, detectors and beacons, integrate in new, intelligent local 
traffic control systems. Systems will be developed integrating environmental and weather parameters, 
interlinked to on-board monitoring of environmental vehicle performance systems. Advanced models of 
traffic conditions and driver behaviour will be developed. These systems will interwork with systems for 
managing large-scale events and crises. Tools will be developed to measure and check traffic emissions 
and provide data for public air quality information systems, particularly for use in urban areas. Image 
processing technologies will be used for video-based traffic surveillance. 


Main type of action: 
RTD projects 


Specific Evaluation Criteria: 
participation of infrastructure owners, vehicle manufacturers, operators and controllers. 
IST Systems for Intelligent Transport Infrastructure and
Management 


Monitorable Objectives: 
1.Development and validation of new information and communication technologies to improve efficiency 
and safety, and reduce environmental impact. 
2. Development of mobile network intelligence and agent technologies that support nomadic applications. 
Adaptation of promising mobile technologies such as digital broadcasting (DAB), cellular telephony and 
message services (GSM-GPRS), universal mobile services (UMTS), etc., for their optimal use along the 
transport infrastructure. 
3. Development of new personal and commercial services and applications based on the availability of the 
space system for mobile and fixed users. Global system demonstrations and trials, involving users in 
communications, navigation, positioning and combined applications, in applications like mobile personal 
communication, air traffic, maritime, road transport, etc. 
This work will include enhancement of surveillance, positioning, communication/reporting and guidance 
systems, both satellite- and ground-based. 
Data collection, exchange and sharing for multimodal traffic management will be facilitated through the 
development of advanced infrastructure equipment and technologies , such as video sensors, detectors and 
beacons, or new, intelligent traffic control systems including their interfaces. Interconnection of traffic 
management, control, information and mobility centres including data exchange techniques and 
interconnection of data servers, with special emphasis on urban/inter-urban links. Tracking, tracing and 
monitoring sensors and systems for containers, equipment and unit loads supporting interoperability 
across the transport chain will be validated 
Systems will be developed integrating environmental and weather parameters, interlinked to on-board 
monitoring of environmental vehicle performance systems. Devices will be developed to measure precisely 
vehicle emissions and noise and provide reliable data for environmental condition monitoring and public air 
quality information systems, particularly in urban/inter-urban areas. 

Advanced algorithms and models of congestion, incident and pollution state conditions along with 
simulation and forecasting tools and traveller behaviour models, will be developed and tested. These 
systems will also function in parallel with systems for managing large-scale events and crises. Image 
processing technologies will be exploited for traffic surveillance, and decision-support tools will be 
developed for advising traffic managers and service providers. 

An enhanced maritime and freight transport service networks supporting the interoperability of different 
applications, network protocols, operating systems and hardware platforms. This requires defining 
"business objects", processes for embedding application software, standardised interfaces, data 
dictionaries, standardized catalogue services etc. For upgrading port systems, for evaluating risks and 
improving ship operations, web-based and autonomous simulators and animation techniques will be 
developed. 

Advanced urban travel demand management via intelligent access control to sensitive zones, preferential 
treatment of priority and environmentally friendly transport means, telematics-aided tidal flow 
management, intelligent traffic restraint and user charging schemes. Intelligent parking management via 
demand-adaptive pricing and real-time advance information on availability and guidance to preferred 
locations incl. park & ride. City logistics and urban freight deliveries. Environmentally-led automated 
access control/gating technologies, activated at pollution alert thresholds. 



Specific Evaluation Criteria: participation of infrastructure owners, vehicle manufacturers, equipment 
manufacturers, information engineers, network operators and controllers. 
IST Systems for Intelligent Transport Infrastructure and
Management 


Monitorable Objectives: 
1. Development, adaptation and validation of new information and communication 
technologies to improve transport efficiency and safety, and reduce environmental impact on all modes of 
Transport. 
2. Adaptation and validation of mobile network intelligence and agent technologies that support 
applications for mobility based on promising mobile technologies such as digital broadcasting (DAB), 
cellular telephony message services (GSM-GPRS), universal mobile services (UMTS), etc., for their 
optimal use along the transport infrastructure. 
3. Development and demonstration of new personal and 
commercial transport and applications services based on space systems for mobile and fixed transport 
users and operators ; Global system demonstrations and trials, involving users in communications, 
navigation, positioning and combined applications, in areas like air, maritime, road transport, weather, 
surveying etc. These objectives include enhancement and development of surveillance, positioning, 
communication/reporting and guidance systems (including GNSS 1&2), both satellite- and ground-based. 

Support will be given to Intelligent Traffic Management for all transport modes through the development of 
advanced infrastructure equipment and technologies which shall also function in parallel with systems for 
managing large-scale events and crises. These advanced infrastructure equipment and technologies, such 
as intelligent data capture devices, video sensors, detectors, beacons or new intelligent traffic control 
systems with advanced prediction and simulation tools and advanced broadcasting and mobile 
communications, will facilitate data collection, processing and exchange. Image processing technologies 
will be exploited for traffic surveillance, and decision-support tools will be developed for advising traffic 
managers and service providers. 

ITS systems will be applied to the development and validation of advanced urban travel demand 
management systems with characteristics including intelligent access control to sensitive zones, preferential 
treatment of priority and environmentally friendly transport means, telematics-aided tidal flow 
management, intelligent traffic restraint and user charging schemes. Other applications will address 
intelligent parking management via demand-adaptive pricing and real-time advance information on 
availability and guidance to preferred locations, including park & ride and ITS based enforcement systems. 
Environmentally-led automated access control/gating technologies will be activated at pollution alert 
thresholds. 

In order to improve further environmental performance for all modes, systems will be developed 
integrating environmental and weather parameters and GIS, interlinked to on-board monitoring of 
environmental vehicle performance systems. Devices will be developed to measure precisely vehicle 
emissions and noise and provide reliable data for environmental condition monitoring and public air quality 
information systems, particularly in urban/inter-urban areas ; new systems for weather monitoring and its 
integration to Transport operation, as maintenance, will be developed. 

Mobility chains for both passengers and freight will be supported by interconnecting traffic management, 
control, and mobility centres, ports and airports, the rail system, urban and inter-urban traffic information 
systems. ITS systems will be applied to city logistics and urban freight deliveries. An enhanced maritime 
and freight transport service network supporting the interoperability of different applications, network 
protocols, operating systems and hardware platforms will be developed and demonstrated. In addition, 
tracking, tracing and monitoring sensors and systems for containers, equipment and unit loads supporting 
continuity of service across the transport chain will be validated. Improved information infrastructure and 
data management will be developed and demonstrated for airport operators, airline and fleet operators, 
traffic controllers and passengers. These will require development of intelligent terminals and personal 
multimedia communication devices able to guarantee single access to different communications media and 
web. 

All these systems will require new advanced HMI design for intelligent terminals, as multi-dimensional 
presentations for air-traffic controllers, and hand held devices. The mobility chains will require filtering 
and management of large distributed heterogeneous data bases. 

Specific Evaluation Criteria: participation of infrastructure owners, vehicle manufacturers, equipment 
manufacturers, information engineers, network operators and controllers. 

Justification Common infrastructure developed to common standards is essential to support cross border 
transportation. Private travellers and professional freight shippers expect to have the same information 
resources available throughout the Community

IST Systems for Intelligent Vehicles 


Monitorable Objectives: 
Development and validation of advanced technologies and systems to be used on-board vehicles to increase 
the safety and comfort of the driver/pilot/captain and their passengers. Vision enhancement and systems to 
monitor drivers will be developed. Work will be performed on obstacle detection and warning, systems for 
crash avoidance and to ensure compliance with regulations. For road transport, systems for the electronic 
coupling of vehicles, cruising and lane-keeping, requiring technologies for high frequency communication 
and high-speed image processing will be developed. Intelligent technologies for traffic condition 
monitoring, tracking and tracing methods via in-vehicle transponders and roadside beacons will be 
developed. On-board vehicle device activation via voice recognition will be considered as will enhanced 
geographic positioning and vehicle localisation systems. For other modes, telematic systems for intelligent 
vehicle operation will be developed. Human factors and appropriate human-machine interface designs will 
be taken into account. 


Main type of action: 
RTD projects 


Specific Evaluation Criteria: 
development of bio-sensors, multiple approaches to anti-collision (selective radars, vehicle-to-vehicle 
communications etc.), participation of vehicle manufacturers. 
IST Systems for Intelligent Vehicles 


Monitorable Objectives: Development and validation of advanced technologies and systems to be used 
on-board vehicles to increase transport efficiency and the safety and comfort of the driver/pilot/captain and 
their passengers and vehicle security for all modes. 

A wide range of support functions and different degrees of automation are to be considered. Such 
applications include vision enhancement, systems for monitoring driver or pilot state, obstacle detection 
and warning, collision avoidance, systems to ensure compliance with regulations, anti-theft and vehicle 
recovery systems, emergency support, road condition monitoring and maintenance and weather systems. 

For road transport, systems for the electronic coupling of vehicles and automated vehicle guidance, 
cruising, automated stop & go and intersection negotiation, lane change and lane-keeping, supported by 
technologies such as high frequency communication and high-speed image processing will be developed. 

The on-board architecture may also support the availability and use of distributed intelligence at various 
levels from the vehicle and equipment up to the intelligent load (e.g. container) level. 

For maritime transport, intelligent systems and tools will be developed supporting multipurpose 
applications, for distributed processing on board ship and ashore, such as ship management and 
navigation, cargo management and trade operations, on line remote technical aid monitoring and 
inspection, reaction to emergencies, positioning, traffic control, surveillance, search and rescue 
GIS-technology (ECDIS) integrating GNSS for sea navigation, considering different kinds of ships 
including fast ferries, cruisers and small recreation vessels that affect traffic safety. 

For railway transport: inside rolling stock, the interconnection of the on-board communication network 
with open wide area networks will offer the platform for applications such as, remote and open train 
diagnostics and maintenance, automatic storage and dispatching of pay-load description, cross border 
papers, train positioning for freight trains, improved user/passenger information or periodic black box 
downloading. This will heavily involve also ground infrastructure and control centres. Safety related 
issues over the on-board communication network, will be addressed through further analysis and software 
development. Conformity testing and laboratory certification will be performed, for completing the 
emerging communication standard. 

The required support for infrastructure dependent systems will also be investigated. Systems architecture 
for in-vehicle applications, system safety and human factors including appropriate human-machine 
interface designs and technologies such as speech recognition and synthesis will be considered. Other 
aspects to be investigated include legal and regulatory constraints involving the development, testing, 
certification and deployment of these systems. 



Specific Evaluation Criteria : participation of information engineers and IS technology providers, vehicle 
and equipment manufacturers, development of new and improved sensors, algorithms and integration of 
individual systems and technologies. 
Systems for Intelligent Vehicles  


Monitorable Objectives: 
Development, adaptation and validation of advanced technologies and systems to 
be used on-board vehicles to increase transport efficiency and the safety and comfort of the 
driver/pilot/captain and their passengers and vehicle security for all modes. 

A wide range of support functions and different degrees of automation are to be considered, as well as the 
required support for infrastructure dependent systems. The objectives include development of Telematic 
systems such as vision enhancement, systems for monitoring driver or pilot state, obstacle detection and 
warning, collision avoidance, systems to ensure compliance with regulations, anti-theft and vehicle 
recovery systems, emergency support, infrastructure condition monitoring and weather systems. These 
systems will be based on the development of an on-board telematics architecture to support vallue-added 
services for safety and efficiency. 

For road transport, the on-board architecture shall support the availability and use of distributed 
intelligence at various levels from the vehicle and equipment up to the intelligent load (e.g. container) level 
and covering efficiency/comfort, safety/security, Information/Telematics assistance and entertainment 
services. These services need development of technologies and systems such as systems for the electronic 
coupling of vehicles and automated vehicle guidance, cruising, automated stop & go and intersection 
negotiation, lane change and lane-keeping, emergency warning, navigation and traffic information, 
supported by technologies such as high frequency communication and high-speed image processing. The 
application of these and similar systems for the protection of the vulnerable road user will also be 
addressed. 

For air transport, the development and demonstration of communications, navigation, surveillance and 
collision avoidance systems will support the emergence of more autonomous aircraft concepts. Improved 
integration of air, space and ground system segments for safety purposes will be addressed. Systems 
giving access to on-board operational data will be provided to assist logistics planning and other 
operational tasks, including data links between avionics equipment and airline operational control centres. 

For maritime transport, intelligent systems and tools will be developed supporting multipurpose on ship 
applications, for safety, productivity and convenience improvement, such as ship management and 
navigation, cargo management and trade operations, on line remote technical aid monitoring and 
inspection, anticollision and reaction to emergencies, positioning integrating GNSS for sea navigation, for 
different kinds of ships, including fast ferries, cruisers, cargo ships and small recreation vessels. 

For railway transport the interconnection of the on-board communication network with open wide area 
networks will offer the platform for applications such as, remote and open train diagnostics and 
maintenance, automatic storage and dispatching of pay-load description, cross border papers, wagon 
positioning, improved user/passenger information or periodic black box downloading. This will interact 
with ground infrastructure and control centres. Safety related issues over the on-board communication 
network, will be addressed through further analysis and software development including conformity 
testing and laboratory certification. 

System safety and human factors including appropriate human-machine interface designs and technologies 
such as speech recognition and synthesis and cognitive technologies will be considered. Other aspects to 
be investigated include legal and regulatory constraints involving the development, testing, certification and 
deployment of these systems. 



Specific Evaluation Criteria : participation of information engineers and IS technology providers, vehicle 
and equipment manufacturers, development of new and improved sensors, algorithms and integration of 
individual systems and technologies. 


Justification: the competitive position of industry is dependent on its ability to deliver vehicles (in all modes 
of transport) which can be used with improved safely in more dense traffic situations. The communications 
and information interfaces must conform to European and global standards
IST Technologies for Operators and Managers 


Monitorable Objectives: 
Interconnection of traffic management, control, information and mobility centres including data exchange 
techniques and interconnection of data servers, with special emphasis on urban/inter-urban links. 
Advanced travel demand management via intelligent access control to sensitive zones, preferential treatment 
of priority and environmentally friendly transport means (incl. electric/hybrid vehicles, but also motorized 
two-wheelers and specially adapted delivery vans) and specific interest groups, telematics-aided tidal flow 
management, intelligent traffic restraint and user charging schemes. Intelligent parking management (via 
demand-adaptive, location- differentiated pricing and real-time information on availability and guidance to 
controlled locations incl. parkânâride ). Environmentally-led automated access control/gating technologies 
(activated at pollution alert thresholds). Electronic fee collection and payment systems via short range 
communications (DSRC) and/or smart cards. Emergency management (from incident detection to 
intervention, aid/assistance provision and re-routeing/diversion of blocked traffic), intelligent planning for 
special events (such as expos, games/ concerts, strikes, VIP passages, etc.) and risk and disaster 
management (floods, earthquakes, terrorist attacks, hazardous material pollution spills, etc.); 


Main type of action: 
RTD projects 


Specific Evaluation Criteria: 
innovative approaches for secure document transfer, mode-neutral information providers 
(discharged)
 
 
(Parts have been transferred to the two action lines above)
(discharged)
IS Traveller (information, communication and mobility)
services 


Monitorable Objectives: 
Development and validation of advanced telematics Îinfomobilityâ services to provide travellers with 
personalised information, reservation and payment facilities, including entertainment, before or during 
their journeys. On-board interactive multi-media devices permitting, among others, pre-trip and on route 
travel planning, including pre-booking of parking facilities at foreseen arrival times, 
pre-notification/reservation of Îcirculation or priority passage rightsâ as well as access to 
value-added/ancillary services, while acting at the same time as Îfloatingâ traffic probes. Multi-service 
smart cards (permitting for instance, road use charging, public transport ticketing, parking payment, 
Îelectronic wallet/purseâ operations, and/or access to Internet, library and administration services). 
Advanced personalised communication devices for business travellers 
 
IST Freight and Passenger Transport Value-added Services 


Monitorable Objectives:  
1. Development and validation of value-added telematics services, before their market introduction by IST 
and transport service providers, operators and infrastructure owners, as a means to stimulate European 
market competition, ameliorate network, fleet and cargo operations/management, and improve provision of 
and access to user services. 
2. Development and validation of advanced telematics Îinfomobilityâ services to provide travellers with personalised information, reservation and payment facilities, including entertainment, before or during their journeys.  
On-board systems, positioning systems and real-time information systems will be developed to provide 
mobility chains for freight and passengers. 

For freight, added value services will satisfy information requirements in a timely and transparent manner 
supporting the whole logistic chain, from production to consumption. This may include: advanced 
forecasting and simulation systems for integrated logistics planning and inter-business co-operative work; 
integrated views of traffic conditions, pricing, document exchange, consignment tracking and tracing; 
outsourcing opportunities; improved access to the market and intra-European trade; advanced security 
systems at port and warehouse areas. 

For passengers, intelligent agent and heuristic applications will be developed to support the quick  
extraction of timely information whilst on the move, including timetables, pricing data and advanced  
ticketing systems. Ferry passenger port information systems for planning and organizing further travelling  
or stay. Ferry information and reservation services for truck and car drivers for just in time travelling.  

Remote services for ship technical aid and monitoring, on-board ship education and training, health care 
and trade operations. Interoperability of ship, port and land transport information systems and services for 
cargo and freight transport management. New-innovative port-transport logistics such as Just-In-Time 
deliveries (optimized logistic services with regard to the whole trading transaction). 

On-board interactive multi-media devices permitting, among others, pre-trip and on route travel planning,   
including pre-booking of parking facilities at foreseen arrival times, pre-notification/reservation of 
Îcirculation or priority passage rightsâ as well as access to value-added/ancillary services, while acting at 
the same time as Îfloatingâ traffic probes. 

Multi-service smart cards (permitting for instance, road use charging, public transport ticketing, parking 
payment, Îelectronic wallet/purseâ operations, and/or access to Internet, library and administration 
services). Electronic fee collection and payment systems via for instance, short range communications 
(DSRC), GSM and/or smart cards. 

Emergency management (from incident detection to intervention, aid/assistance provision and 
re-routing/diversion of blocked traffic), intelligent planning for special events (such as expositions, 
games/concerts, strikes, terrorist attacks, VIP passages, etc.) and hazardous material transport and risk 
management. 

Advanced personalised communication devices for business travellers; 

Value-added end-user services will be created to support personalised travel information systems,  
including tele-reservation and payment, weather and leisure information. On-board "infomobility" 
services, including "infotainment" will be developed. 

Other services, such as tele-assistance and tele-diagnostics, will be developed and assessed as well as 
virtual mobility services avoiding the need for travel. 

IST for Tourism, Mobility and Value-added services 
Monitorable Objectives:  
1. Development and validation of a Tourism information systems network comprising interoperable, platform-independent components with user-friendly open access 
2. Development and validation of added-value services for Tourism and Mobility of travellers.   
3. Development and validation of Îinfomobilityâ services to provide travellers with personalised information, reservation and payment facilities, including entertainment, before and during their journeys.   
4. Development and validation of added-value services for transport service providers, operators and infrastructure owners for fleet and cargo operations and management. 

For Tourism, the objectives will include all aspects of data management to support monitoring, planning, forecasting and marketing activities. The components of tourism packages (accommodation, travel, event information, entertainment and culture, booking and payment) will be included. Systems and services will be developed for destination managers and other horeca operators to support their planning, analysis, yield and capacity management, user profiling etc. Multilingual support systems will be developed to support the traveller including in personal emergency situations. Intelligent agent and heuristic applications will be developed to support the quick extraction of timely information in the home/office or whilst on the move, including timetables, pricing data and advanced ticketing systems, also for the business traveller. Ferry and airline information and reservation services, passenger port and airport information systems for planning and organising just in time travelling will be integrated. These objectives will be accompanied by awareness-raising, best practice and observatory actions.  

For infomobility, on-board positioning systems and real-time information systems will be developed to provide the mobile access to mobility chains for freight and passengers ; portable and on-board interactive multi-media devices will be developed permitting, for example, pre-trip and on route travel planning and integrating other services, to be developed as tele-assistance, tele-diagnostics, information and guidance.. Multi-service smart cards interacting with Electronic fee collection and payment systems via, for instance, short range communications (DSRC), or cellular communications with positioning systems will be developed. The integration of emergency management, intelligent planning for special events and risk management will be investigated. Links will be maintained with cross programme actions to ensure efficient development and integration of value-added end-user services, including tele-reservation and payment, weather and leisure information.. 

For freight, added value services will satisfy information requirements in a timely and transparent manner supporting the whole logistic chain, from production to consumption, supporting the whole trading transactions and just-in-time delivery. This may include: advanced forecasting and simulation systems for integrated logistics planning and inter-business co-operative work; integrated views of traffic conditions, pricing, document exchange, consignment tracking and tracing; outsourcing opportunities; improved access to the market and intra-European trade; advanced security systems at port and warehouse areas. 

Remote services will be developed for ship technical aid and monitoring and trade operations. Interoperable ship, port and land transport information systems and services for cargo and freight transport management must be ensured. For air cargo, the objective will be to incorporate applications for vehicle tracking and fleet management, condition monitoring and management of cargo. IST for hazardous material transport monitoring and control will be developed. 



Specific Evaluation Criteria : Participation of vendor-neutral systems integrators, availability of distributed test beds, infrastructure for a network of excellence. 


Justification: Added-value services should be stimulated in order to encourage the emergence of private-public partnerships at the European level. Cross-border services, matching travel patterns must be developed. 
Integrated Systems for Tourism 


Monitorable objectives:  
Application projects to develop a value added cluster of interoperable, platform independent components  
for an European federated tourism information systems network with a user-friendly open access. The  
information chain management involves the collection, authentication, certification, organisation,  
standardisation, processing and presentation to monitoring, planning, forecast and marketing, as well as  
the integration of all components of tourism packages as accommodation, travel, event information,  
including entertainment/culture booking and payment. Systems for planning, yield and capacity  
management, systems and tools for general quality and business process management, workflow,  
intelligent and personalised information filtering, aggregation and presentation, benchmarking and creation  
of a knowledge base and market observatory will be also covered.  


Main type of action:  
Cluster of interoperable RTD projects Specific support actions for harmonisation and interoperability  
mechanisms, specific observatory and knowledge base; constituency building process.  


Specific Evaluation Criteria:  
Quality and new services, cluster approach, guarantee equal opportunities of access to services to all users  
(elderly, disabled, etc.), suppliers and main actors. 
Systems for Quality Services for Tourism 


Monitorable Objectives:  
Application projects to develop a value added cluster of interoperable, platform independent components 
for an European federated tourism information systems network with a user-friendly open access. The 
information chain management involves the collection, authentication, certification, organisation, 
standardisation, processing and presentation to monitoring, planning, forecast and marketing, as well as 
the integration of all components of tourism packages as accommodation, travel, event information,  
including entertainment/culture booking and payment. Awareness raising, creation of a knowledge base 
and market observatory will be also covered.  


Enabling Technologies include:  
       * Interoperability, management, navigation, filtering, search, reusability, portability, semantic extraction and aggregation between distributed multilingual, multimedia, heterogeneou information systems, databases, warehouses, wrappers, mediators.  
       * Intelligent multilingual and multimedia agent-based user-customized systems for personalised presentation, marketing of new products and services, added value creation; innovative user interfaces and push/pull presentation and dissemination techniques; reservation payment services.  
       * Devices, platforms, networks and components for ubiquitous mobile services/information access and exploitation such as ASICs, smart cards, reservation payment for tourism, integration among GPS, GSM, GIS, Îinfomobilityâ.  
       * Systems and tools for planning, intelligent information analysis, yield and capacity management, quality and business process management, including statistics, simulation, decision support, user profiling, customer satisfaction, fidelity and benchmarking. 


The actions to achieve the above objectives include:  
1) Large test bed composed of a cluster of medium-scale, medium-term (2 years, 1 MECU) interoperable 
RTD projects focusing on specific applicative tasks.  
2) Infrastructure of network of excellence for benchmarking and integrated validation of technologies and 
business approach and for fostering collaborative link with national and regional actions/initiatives.  
3) Set of support actions for harmonisation of protocols, for common interoperability mechanisms and architectures; accompanying measures like take-up best practice, observatory, market and technology watch and assessment, knowledge base; awareness, fora and constituency building process.  


Specific Evaluation Criteria:  
- Creating employment by fostering new and quality tourism and transport services.  
- Guarantee equal opportunities of access to services for business community and citizens and to all kind of users (small and micro enterprises, less developed or isolated areas, elderly and disabled).  
- Use of open standard platform-independent heterogeneous federated architectures, reusable components  that will lead future standards and protocols adoption.  
- Cluster approach, with ability to aggregate services, actors and regions, integration and exploitation of information services including all tourism value chain.  
- Dissemination of knowledge and best practices for quality. 
(discharged)
 
 
(The part transferred to action line above: "IST for Tourism, Mobility and Value-added services" 
are underlined in the box of the left)
ANNEX to Key Action 1 
Interactions between Healthcare, People with Special Needs, Administrations,
Environment, Transport & Tourism (key action 1) with other topics 
A. Common Topics - Candidates for cross programme technologies. 

I. Technologies and Tools for Tourism 


RTD objectives: 
Development and exploitation of enabling technologies and tools as building blocks for an European 
federated tourism information systems network; devices and human-machine interfaces for ubiquitous, 
language-independent access and exploitation of information such as portable devices, ASICs, smart cards 
and reservation payment for tourism, GPS, GSM integration, GIS, infomobillity, intelligent multilingual 
and multimedia agent-based user-customized systems for marketing. Open, heterogeneous, 
platform-independent and interoperable decision support systems for all tourism business activities 
including planning, capacity and quality management, customer satisfaction and fidelity. 


Main type of action: 
Cluster of RTD projects (indicative project size 2 MECU, 1.5 ECU funding); 


Specific Evaluation Criteria: 
Practices and methodologies enabling co-operation, harmonization, awareness, knowledge and technology 
transfer, benchmarking, business practice. 
(discharged)
 
 
(Most of the action line has been transferred to action line above:  "Systems for Quality services for Tourism")
(discharged)
In blue issues concerning tourism
In green issues concerning ttravelers and tourist